QUALIFICATIONS

	Successful experience in sales and sales management in a variety of settings.
	Customer-oriented professional with a reputation for service, satisfaction, and results.
	Proven ability to quickly turn around stagnant and under performing sales organizations.
	Effective leader with the ability to build and mentor highly productive and motivated teams.
	Proven ability to quickly learn and utilize new methods, systems, and procedures.
	Track record of substantially improving revenue and profits in all organizations.
	Effective communicator with the ability to present complex information to diverse groups and individuals.
	Regularly regarded as the key resource and problem solver in all organizations.
	Appreciated by customers for exceptional follow through, integrity, and commitment to quality service.
	Record of establishing strong repeat and referral rates resulting in consistently exceeding corporate and organizational performance goals.

	Comprehensive Sales Management Training – Ford Motor Co., 110 hours (1998)
	Comprehensive Sales Management Training – Chrysler Corp., 100 hours (1997)
	Improving Performance – Jim Rohn Seminar, 16 hours (1997)
	Selling in the 90’s – Grant Cardone, 30 hours (1997)
	Unlimited Power – Anthony Robbins/Self-Study, 30 hours (1994)
	Business Administration Studies – Bellevue Community College, Bellevue, Washington (1990-92)
	Business Administration Studies – Clinton Community College, Clinton, Iowa (1986-87)

PROFESSIONAL SALES HISTORY
American Automotive Group, Ford Division, Seattle, Washington 1997 to 1999

New Car Sales Manager – Ford of Kirkland. Managed a wide range of sales and customer service functions for this prominent dealership. Hired, trained, and supervised an ongoing 20-member sales team. Reported directly to the General Manager. Developed and implemented goals and forecasts. Facilitated daily sales meetings and one-on-one sales staff training. Delivered regular presentations on products and services. Effectively negotiated difficult and complex sales.

Oversaw showroom to assure positive appearance and cleanliness. Created innovative sales management tools and worksheets. Reviewed all daily sales and activity documents to determine progress and identify areas for improvement. Immediately resolved customer concerns and problems in a complete and satisfactory manner.

Developed a team environment beyond the sales group which provided excellent communication and spirit. Implemented practice of personally communicating with every customer resulting in more personalized service. Consistently exceeded both corporate and dealer sales goals. Credited as a major factor in doubling monthly revenues from $400,000 to $800,000. Dealership received official commendation from Ford in recognition of accomplishments.

New Car Sales Manager – Town & Country Chrysler Plymouth Jeep Eagle, Seattle, 1997.  Recruited to improve stagnant sales. Upgraded training and service standards. Created team environment and improved morale. Increased revenues 50% and guided dealership from 10^th to 4^th place in performance in the division within five months.

Renton Lincoln Mercury Jeep Eagle, Renton, Washington 1994 to 1997

New Car Sales Manager – In first sales management position, established reputation for upgrading training and service standards. Developed personalized approach to both sales team and customers resulting in greater interaction and communication. Quickly became the organization’s chief resource in sales and problem solver. Consistently exceeded corporate and dealer sales goals.

Sales Professional / Floor Manager - American Automotive Group, Dodge of Bellevue, Bellevue, Washington 1991 to 1994

SPECIAL PROJECT
B&T Development, Inc., Kirkland, Washington 1998 to Present

Principal / Marketing Director – Co-founded this part-time business to develop and market business ideas extensively utilizing Internet access and technology. Manage all marketing, sales, and business acquisition functions. Currently negotiating several ongoing projects.

Windows, DOS, Word, Reynolds & Reynolds, UCS, Apollo